Refund policy

Fresh Flower Return & Refund Policy
At [Your Business Name], we take pride in delivering fresh, high-quality flowers. Because flowers are perishable, our return policy is designed to ensure fairness while maintaining product integrity.
1. Freshness Guarantee
If your flowers arrive damaged, wilted, or in unsatisfactory condition, please contact us within 24 hours of delivery. We may request a photo of the arrangement to assess the issue.
2. Refunds and Replacements
Eligible issues may qualify for one of the following:
• A replacement arrangement of equal value
• Store credit
• A partial or full refund, depending on the situation
All resolutions are offered at our discretion after review.
3. Non-Returnable Items
Due to their perishable nature, fresh flowers cannot be physically returned. We do not accept returns for:
• Orders reported after 24 hours of delivery
• Minor variations in color, bloom size, or arrangement style (as flowers are natural products)
• Incorrect addresses provided by the customer
4. Delivery Issues
If your order was not delivered as scheduled, please notify us within 24 hours. We will work with the carrier to investigate and resolve the issue promptly.
5. Cancellations and Changes
Orders may be canceled or modified up to [X hours, e.g., 24 hours] before the scheduled delivery time. Once an order is in preparation or out for delivery, changes may not be possible.
6. Contact Us
To report an issue or request assistance, please contact us at:
Email: [your email]
Phone: [your phone number]
We are committed to making your experience positive and will do our best to resolve any concerns quickly.
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Would you like this policy to sound more formal/legal or more friendly and brand-focused?